Making a complaint

Complaints about the sale or servicing of a policy

Complaints about how we handled your data

We have appointed a data protection officer (DPO) who is responsible for overseeing questions or complaints relating to how we process, handle and store your data. If you have any questions, including any requests to exercise your legal rights, please contact our DPO using the details below:


Write: Data Protection Team, Worldwide Internet Insurance Services Limited, Kings Court, London Road, Stevenage, SG1 2NG

If you have any data protection issues, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection ( However, we would like the chance to understand and deal with your concerns before you approach the ICO - so please contact us first.